Terms and Conditions

By using Pulse (“we,” “our,” or “us”), you agree to these Terms & Conditions. Please read them carefully.

These Terms apply to players who use the Pulse player app or player-facing services, and to clubs, venues and authorised staff who use Pulse Manager or any club-facing part of Pulse.

These Terms should be read alongside our Privacy Policy and Cookie Policy.

1 — Who we are and what Pulse does

1.1 Pulse is operated by PULSE SPORTS HOLDINGS LTD, a company registered in England and Wales under company number 16663219, with registered office at 71–75 Shelton Street, London, England, WC2H 9JQ.

1.2 You can contact us at hello@pulse-sport.io.

1.3 Pulse is a platform for padel clubs and players. It includes a player app for discovering clubs, booking courts, joining open matches, registering for activities, paying, using club credits and receiving notifications. It also includes a manager web app for clubs to manage schedules, courts, bookings, customers, payments, activities, pricing, wallets, reports and settings.

1.4 Pulse provides software, booking infrastructure, payment-related tools, notifications, operational tools and platform-level rules.

1.5 Clubs and venues listed on Pulse normally provide the underlying sports services, including courts, facilities, coaching, activities, staff, venue access, local rules, equipment and in-person operations.

1.6 Unless we expressly say otherwise, when a player books a court, joins an activity or uses a club service through Pulse, the relevant club is responsible for providing that underlying club or venue service.

1.7 Pulse is not the operator of each club, the owner of each court, the employer of club staff, or the provider of every sporting activity listed on the platform.

2 — Important legal protections

2.1 Nothing in these Terms limits or excludes any rights that cannot legally be limited or excluded.

2.2 This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, statutory consumer rights, data protection rights, payment rights, or any other rights that cannot legally be excluded.

2.3 If local law gives you mandatory rights that are stronger than these Terms, those mandatory rights apply.

2.4 These Terms are written under the laws of England and Wales as the default position, but Pulse may operate internationally. Local laws may apply in the country where the player, club or service is located.

Part A — Terms for Players

This Part A applies if you use Pulse as a player, customer, participant, guest, invitee, match participant, activity participant or app user.

3 — Player account

3.1 You must provide accurate account, profile, contact and payment information.

3.2 You must keep your login details secure and must not allow anyone else to use your account.

3.3 You must not create fake accounts, impersonate another person, misrepresent your identity, bypass account restrictions, or use Pulse for fraudulent or unlawful purposes.

3.4 You may have one global Pulse player account and may also have club-specific customer records at different clubs.

3.5 Some profile information is controlled by you through your Pulse account. Some club-specific information, such as club notes, wallet balances, category assignments and booking history at that club, may be controlled by the relevant club.

3.6 If you delete your Pulse account, you may lose access to the app and player-facing features. Some historical club records may remain with the relevant clubs where legally permitted or required.

4 — Age requirements and minors

4.1 You must be legally able to use Pulse and enter into these Terms.

4.2 If you are under 18, you may use Pulse only with the consent and supervision of a parent or legal guardian, and only where permitted by law and by the relevant club.

4.3 A parent or legal guardian is responsible for a minor’s use of Pulse, including bookings, payments, conduct, attendance and compliance with club rules.

4.4 Clubs may apply their own age restrictions, safeguarding rules, parental consent requirements, waivers or participation conditions.

4.5 Pulse may restrict accounts, bookings, payments or features where required for age, safeguarding, legal, payment or safety reasons.

5 — Clubs and venue services

5.1 Clubs are responsible for their venues, courts, facilities, staff, coaches, opening hours, prices, safety, insurance, licences, local rules and delivery of club services.

5.2 You must comply with the rules, safety requirements, policies and reasonable instructions of any club you attend.

5.3 Clubs may refuse entry, remove players, cancel bookings, block players from their club, or apply local rules where permitted by law and by Pulse platform rules.

5.4 A club block normally applies only to that club. Pulse may separately suspend or restrict your Pulse account if there is a platform-level issue such as fraud, abuse, safety risk, payment misuse or breach of these Terms.

6 — Booking a private court

6.1 A private court booking is a court reservation for private play.

6.2 You are responsible for checking the club, date, time, court, duration, price, cancellation policy, extras and other details before confirming a booking or payment.

6.3 A booking is not confirmed until the app confirms that the booking has been completed, paid, authorised or otherwise accepted.

6.4 Some bookings may use a temporary checkout hold or payment authorisation. If payment or authorisation does not complete in time, the slot may be released.

6.5 If a payment is already being processed when a hold expires, the booking may still be confirmed if the payment completes successfully within the supported processing window.

6.6 Confirmed bookings are not automatically repriced just because a club later changes its pricing rules, unless the app, applicable law or a specific policy says otherwise.

7 — Private booking payment options and split pay

7.1 Private court bookings may allow different payment options, including paying the full amount or, where enabled, using split pay or “pay my share”.

7.2 If you choose to pay the full amount, you pay the total booking amount at checkout.

7.3 If you create a split-pay private booking, you are the booking owner. You may invite friends to pay their shares, but you remain responsible for any unpaid shares if they do not pay by the deadline shown in the app.

7.4 Invited players may accept, decline or fail to pay. If an invited player does not pay in time, the unpaid amount may be charged to, captured from or retained from the booking owner according to the payment rules shown in the app.

7.5 Extras or add-ons, where selected, may be charged entirely to the booking owner and may not be split between invited players unless the app expressly says otherwise.

7.6 If you are invited to pay your share, you are responsible for paying by the deadline shown in the app if you want to participate and the booking remains available.

7.7 If you decline an invitation or are removed before paying, no payment should be taken from you for that unpaid share. If you have already paid and are removed or cancel in a refundable scenario, the applicable refund rules apply.

8 — Open matches

8.1 Open matches are matches where players fill individual spots.

8.2 Open matches are different from private court bookings. There is normally no booking owner, host or single player who is financially responsible for the full match cost.

8.3 Each player’s open-match spot is normally confirmed only when that player successfully pays for their own place or otherwise satisfies the app’s confirmation requirement.

8.4 Competitive open matches may have level or rating ranges. If your level is within range, you may be able to join directly. If your level is outside the range, you may need to request a place, and existing players may be asked to approve or decline your request.

8.5 Open matches may be automatically cancelled if they do not fill by the required time, if a court or slot becomes unavailable, or if platform rules otherwise require cancellation.

8.6 Open matches may use a Pulse platform cancellation policy that is different from the relevant club’s private-booking cancellation policy.

8.7 If your payment completes after a match has already been cancelled or after a spot is no longer available, the app should prevent the payment or arrange an appropriate refund where supported.

9 — Coaching, tournaments, leagues, courses and social events

9.1 Clubs may offer coaching sessions, classes, courses, tournaments, leagues, social events and other activities through Pulse.

9.2 The relevant club is responsible for activity details, suitability, staff, coaches, safety, eligibility, delivery, scheduling and local operation unless Pulse expressly says otherwise.

9.3 Activities may have eligibility rules, registration deadlines, capacity limits, waitlists, payment requirements, cancellation rules, refund rules and locked settings after publication or start.

9.4 Some activities may be free. Some may require payment per player. Some doubles or pair activities may require one person to pay for both players in the pair.

9.5 If you register and pay for a doubles or pair activity, you may be the payer of record. Cancellation or refund may apply to the whole pair, and refunds may return to the payer of record.

9.6 Waitlist places are not guaranteed. If a spot opens, eligible waitlisted players may be notified and the first eligible player to complete payment may get the spot.

9.7 Clubs may cancel activities. If an activity is cancelled and you paid through Pulse, refund handling will follow the applicable rules shown in the app, these Terms and applicable law.

10 — Prices, payments and payment providers

10.1 Prices are shown before checkout. You are responsible for reviewing the price, currency, taxes, fees, cancellation terms and payment method before confirming.

10.2 Payments may be processed by third-party payment providers such as Stripe, Cashfree or other providers depending on the country, club and payment method.

10.3 Payment providers may apply their own terms, authentication checks, fraud checks, card issuer approvals, banking delays, chargeback processes and local payment rules.

10.4 Pulse does not store full card details unless expressly stated and legally permitted. Card storage, tokenisation and saved payment methods may depend on your country, device, payment provider and applicable rules.

10.5 Payment methods may vary by club, country, device, payment provider, account status and booking type.

10.6 A payment may fail, be declined, require authentication, be delayed, be reversed or be blocked. If that happens, your booking, registration or spot may not be confirmed.

10.7 You must not misuse payments, refunds, chargebacks, promo codes, wallets, split-pay invitations or payment disputes.

11 — Refunds and cancellations

11.1 Cancellation and refund rules vary by booking type, club, activity, payment method, country and timing.

11.2 Private court bookings are normally subject to the club’s cancellation policy shown in the app.

11.3 Open matches may be subject to a separate Pulse platform cancellation policy.

11.4 Coaching, courses, tournaments, leagues and social events may have their own cancellation and refund rules.

11.5 If cancellation is available through the app, the app will normally show the available cancellation option and refund outcome.

11.6 Outside the self-service cancellation window, you may need to contact the club. The club will normally decide how to handle the request, subject to applicable law and Pulse platform rules.

11.7 Refunds generally return to the original payment method where supported. If a wallet or credit refund is permitted, the refund may return to the relevant club wallet instead.

11.8 If you paid by mixed funding sources, the refund may be split between those sources where supported.

11.9 If you paid the club manually, by cash, POS, bank transfer or outside the app, the club is responsible for making any real-world refund. Pulse may only record the refund status.

11.10 Refunds may be delayed by payment providers, banks, card issuers, fraud checks, chargeback processes, public holidays or technical issues.

11.11 Pulse may intervene in refund or cancellation outcomes where reasonably necessary because of platform error, duplicate payment, fraud, abuse, legal compliance, payment-provider requirements, safety issues or consumer protection concerns.

12 — Wallets and club credits

12.1 Where enabled, a club wallet or credit balance is specific to the club that issued it.

12.2 Club wallet credit cannot be used at other clubs unless the app expressly says otherwise.

12.3 Wallet credit is not cash, a bank deposit, a general-purpose account, or transferable value unless a local schedule expressly says otherwise.

12.4 Wallet credit may be subject to restrictions, expiry, activity limits, court limits, day/time limits, player category limits, membership rules and other conditions shown in the app or set by the club.

12.5 Pulse may block wallet spend if the wallet is expired, inactive, locked, restricted, insufficient, unavailable, suspected of misuse or not valid for the selected booking.

12.6 Wallet refunds or credits are different from refunds to your original payment method. The app should tell you where your refund or credit is going where supported.

13 — Notifications, reminders and communications

13.1 Pulse may send push notifications, in-app reminders, emails, SMS, chat notices or other communications about bookings, payments, cancellations, refunds, open matches, activities, results, waitlists, account security, support and service updates.

13.2 Notifications may be delayed, blocked, unavailable, duplicated, suppressed by device settings, affected by connectivity, or fail for technical reasons.

13.3 You remain responsible for checking the current status of your bookings, payments, matches and activities in the app.

13.4 A notification or reminder may link to the current state of a booking or activity, which may differ from the state when the notification was created.

13.5 Marketing communications will be handled according to your preferences and applicable law.

14 — Chat and community features

14.1 Pulse may provide chat, messaging, group or community features.

14.2 You must use these features respectfully and lawfully.

14.3 You must not harass, threaten, abuse, discriminate, spam, defraud, impersonate, share illegal content, share harmful content, send unwanted sexual content, or misuse chat features.

14.4 Pulse may monitor, restrict, remove, report or preserve content where reasonably necessary for safety, abuse prevention, legal compliance, support, dispute resolution, platform integrity or enforcement of these Terms.

14.5 Chat availability, participants and access may change based on booking status, activity status, club rules, account status or platform rules.

15 — Ratings, levels, results and reliability indicators

15.1 Pulse may support player levels, ratings, results, match history, reliability indicators, rankings, eligibility ranges and related features.

15.2 These features may be based on algorithms, user-submitted information, match results, historic data, uncertainty measures, corrections and platform rules.

15.3 Pulse does not guarantee that any rating, level, reliability band, match suitability indicator or recommendation is accurate, complete, permanent or appropriate for every purpose.

15.4 You must submit honest results and must not manipulate results, ratings, levels, requests, approvals, match outcomes or participation history.

15.5 Pulse may correct, void, review, freeze or adjust results or ratings where reasonably necessary because of error, fraud, abuse, duplicate submissions, disputed results or platform integrity.

16 — Player conduct

16.1 You must use Pulse lawfully and respectfully, provide accurate account and payment information, attend bookings and activities you reserve or cancel according to the rules, comply with club rules and safety requirements, pay amounts due, treat other players, club staff and Pulse staff respectfully, use chat and community features appropriately, and comply with these Terms and applicable laws.

16.2 You must not create fake bookings or fake accounts, scrape, copy, reverse engineer or attack the platform, abuse refunds, chargebacks, wallets, split pay, promotions or invitations, harass, threaten, discriminate against or abuse others, upload illegal, harmful, misleading, infringing or inappropriate content, interfere with bookings, payments, ratings, results, waitlists or platform operations, or use Pulse for commercial purposes without permission.

17 — Sports risk and venue responsibility

17.1 Sport and physical activity involve inherent risks, including injury and property damage.

17.2 You are responsible for deciding whether you are fit and able to participate.

17.3 Clubs are responsible for venue safety, staff, facilities, coaching, equipment, local rules and delivery of club services.

17.4 You must follow club safety instructions, use appropriate equipment, respect other players and stop participating if it is unsafe to continue.

17.5 Nothing in these Terms limits liability for death or personal injury caused by negligence where it cannot legally be limited.

Part B — Terms for Clubs and Venues

This Part B applies if you are a club, venue, business, organisation or authorised staff member using Pulse Manager or any club-facing part of Pulse.

18 — Club acceptance and authority

18.1 A club accepts these Terms when it signs an order form or commercial agreement, creates a Pulse Manager account, clicks to accept the Terms, uses Pulse Manager, or otherwise accesses Pulse after being given notice of these Terms.

18.2 The person accepting these Terms on behalf of a club confirms that they are authorised to bind that club.

18.3 The club is responsible for all activity carried out through its account and for ensuring that its staff, contractors and authorised users comply with these Terms.

18.4 If there is a conflict between these Terms and a signed order form or separate written commercial agreement between Pulse and the club, the signed order form or written agreement will apply to the extent of the conflict.

19 — Club account and staff access

19.1 The club must provide accurate onboarding, billing, contact, payout, tax and venue information and keep it up to date.

19.2 The club must ensure that staff accounts are issued only to authorised personnel and that permissions are appropriate for each user’s role.

19.3 The club is responsible for keeping login credentials secure and for promptly disabling staff access when a staff member leaves or no longer requires access.

19.4 The club must notify Pulse promptly if it suspects unauthorised account access, credential compromise, fraud or security misuse.

19.5 Pulse may refuse, suspend, restrict or revoke access where reasonably necessary to protect the platform, players, clubs, payment integrity or legal compliance.

20 — Licence to use Pulse Manager

20.1 Subject to these Terms and payment of applicable fees, Pulse grants the club a limited, non-exclusive, non-transferable, revocable right to access and use Pulse Manager for the club’s internal business operations.

20.2 The club must not copy, modify, adapt, translate, reverse engineer, decompile or attempt to derive source code from Pulse, scrape or bulk-download platform data except through authorised exports, use Pulse to build or train a competing product, resell or sublicense Pulse Manager, interfere with the security or performance of Pulse, bypass platform controls, or use bots, automated scripts or unauthorised integrations unless Pulse has expressly approved them.

21 — Club responsibilities

21.1 The club is responsible for the accuracy of its venue, court, opening hours, pricing, availability, activity, staff, facility, policy and club content information, providing safe and lawful club services, maintaining required licences, insurance and safeguarding arrangements, complying with applicable laws, honouring confirmed bookings where reasonably possible, handling local customer-service issues, ensuring staff use Pulse responsibly, managing manual payments and refunds accurately, keeping payout, tax and billing information accurate, and complying with Pulse rules.

21.2 The club must not use Pulse for illegal, misleading, unsafe, discriminatory, abusive, fraudulent, harmful or unauthorised purposes.

21.3 The club must not misuse player data, send unlawful marketing, export player data for unrelated purposes, or contact players outside the scope permitted by law, these Terms and the Privacy Policy.

22 — Club configuration, availability and pricing

22.1 The club is responsible for configuring its courts, opening hours, availability, holidays, court blocks, pricing rules, booking defaults, cancellation policies, extras, categories, memberships and activities correctly.

22.2 Pulse may provide tools to help display availability and pricing, but the club remains responsible for checking that its configuration reflects its real-world operations.

22.3 The player app should generally show only slots that are available and priced. Pulse may prevent or restrict bookings where a slot is unavailable, unpriced, conflicted, blocked, expired or otherwise invalid.

22.4 Pricing changes do not automatically reprice already-confirmed bookings unless the platform rules, player-facing terms and applicable law permit that outcome.

22.5 If the club changes opening hours, court status, holidays, court blocks, pricing or activity setup in a way that affects future confirmed bookings, the club is responsible for resolving operational conflicts with affected players.

23 — Club services and platform role

23.1 Pulse provides software, platform access, booking infrastructure, operational tools, payment-related functionality, notifications, reporting, integrations and support tooling.

23.2 Unless Pulse expressly states otherwise in writing for a specific product, territory or transaction, the club is responsible for providing the underlying club services to players.

23.3 Pulse is not the operator of the club’s venue, the owner of the club’s courts, the employer of the club’s staff, the organiser of club-run activities, or the provider of the club services.

23.4 Pulse may set platform-level rules to protect the integrity, safety and reliability of Pulse. These may include rules about open matches, payments, refunds, account access, notifications, acceptable use, fraud prevention, platform safety and dispute handling.

23.5 The commercial, payment and merchant-of-record position may vary by country, payment provider, transaction type and club setup. Unless otherwise stated in an order form, local schedule or payment policy, the club is the seller/provider of the club services and is responsible for applicable taxes, invoices, receipts and customer-service obligations relating to those services.

24 — Private bookings, open matches and activities

24.1 Clubs may use Pulse to manage private court bookings, open matches, coaching, courses, tournaments, leagues, social events and other activities.

24.2 The club must ensure that activity details, prices, eligibility rules, cancellation rules, staff allocation, capacity and descriptions are accurate and not misleading.

24.3 Private court bookings may allow players to pay the total amount or, where enabled, use split pay. In private split-pay bookings, the booking owner remains responsible for unpaid invited-player shares.

24.4 Open matches are different from private court bookings. Unless Pulse expressly supports a different flow, each player’s open-match spot is confirmed only after that player has successfully paid for their own place or otherwise satisfied the applicable confirmation requirement.

24.5 The club’s private-booking cancellation policy does not automatically apply to open matches. Open matches may use a Pulse platform cancellation policy unless otherwise stated.

24.6 Clubs may not represent Pulse booking, payment, cancellation, refund, wallet or open-match rules to players in a way that contradicts the app or these Terms.

25 — Payments, payment providers and payouts

25.1 Pulse may make available payment-related tools using third-party payment providers.

25.2 Payment processing is subject to payment-provider terms, card scheme rules, banking rules, fraud checks, sanctions screening, authentication requirements and local payment regulations.

25.3 The club authorises Pulse and the relevant payment providers to process payments, refunds, chargebacks, authorisations, captures, payouts, wallet transactions, adjustments, reporting entries and related payment operations as necessary to operate Pulse.

25.4 The club may be required to create or connect a payment-provider account, provide business verification information, verify beneficial owners, provide tax information, complete anti-fraud checks, and comply with payment-provider onboarding requirements.

25.5 Payouts to the club may be delayed, suspended, withheld, reversed, offset or adjusted because of refunds, chargebacks, payment disputes, fraud checks, payment-provider requirements, sanctions checks, tax issues, negative balances, suspected misuse, legal obligations or platform integrity concerns.

25.6 Pulse is not responsible for payment-provider delays, rejected payments, failed authorisations, card issuer decisions, banking outages, payment authentication failures, chargeback outcomes or payout delays outside Pulse’s reasonable control.

25.7 The club is responsible for all taxes, duties, levies, GST, VAT, sales taxes, withholding taxes, invoices, receipts and fiscal reporting relating to the club services unless a written agreement or local schedule says otherwise.

25.8 Manual, cash, POS, bank-transfer or other off-platform payments recorded by the club in Pulse are the club’s responsibility. Pulse may record the status, but Pulse does not reverse real-world cash or external payments unless the relevant payment was processed through supported Pulse payment rails.

26 — Club fees payable to Pulse

26.1 The club must pay the fees set out in the applicable order form, pricing page, plan, onboarding form, invoice, commercial agreement or other written fee notice.

26.2 Pulse may charge monthly subscription fees, per-booking fees, commissions, payment-related fees, setup fees, support fees, premium feature fees, integration fees or other fees, depending on the commercial arrangement.

26.3 Pulse’s current commercial model may include a £0 monthly subscription and a small fixed booking fee, such as £0.20 per booking, unless otherwise stated. This is not a permanent price guarantee unless expressly stated in a signed agreement.

26.4 Pulse may change fees by giving reasonable notice. Fee changes will not affect already-confirmed player bookings except where legally permitted and expressly stated.

26.5 Fees are exclusive of VAT, GST and other applicable taxes unless expressly stated otherwise.

26.6 If the club fails to pay amounts due, Pulse may suspend or restrict access, disable new bookings, withhold payouts, charge interest where lawful, recover collection costs, or terminate the club’s account.

27 — Refunds, chargebacks and payment disputes for clubs

27.1 Refunds are handled according to the relevant player-facing rules, club configuration, these Terms, payment-provider rules and applicable law.

27.2 Unless a supported wallet or credit refund applies, automatic refunds should generally return to the original payment source where technically supported.

27.3 If a payment was made manually or off-platform, the club is responsible for making any real-world refund and accurately recording it in Pulse.

27.4 The club is responsible for chargebacks, payment disputes, reversals, fraud claims and related costs arising from club services, club configuration, club content, staff conduct, failure to provide services, inaccurate information or breach of these Terms.

27.5 Pulse may deduct refunds, chargebacks, reversals, fees, penalties or negative balances from amounts payable to the club where permitted by law and payment-provider rules.

27.6 Pulse may intervene in refund or payment outcomes where reasonably necessary because of platform error, fraud, abuse, duplicate payment, payment-provider requirement, legal compliance, safety risk, consumer protection concern, or platform integrity issue.

28 — Wallets and club credits for clubs

28.1 Where wallets or credits are enabled, they are club-specific and may only be used at the relevant club unless Pulse expressly states otherwise.

28.2 Wallet balances are not bank accounts, e-money accounts, deposit accounts or general-purpose stored-value accounts unless expressly stated in a local schedule and supported by an authorised provider.

28.3 Wallet credits are non-transferable between clubs, branches and users unless Pulse expressly supports this.

28.4 The club is responsible for configuring wallet restrictions, expiry, eligibility, permitted activities, credit packs, refunds-to-wallet and wallet adjustments in compliance with applicable law.

28.5 Wallet balances may be subject to restrictions, validity windows, activity limitations, court limitations, category or membership eligibility rules, expiry rules and fraud controls.

28.6 Pulse may block wallet spend where the wallet is expired, locked, inactive, restricted, insufficient, suspected of misuse or otherwise invalid.

29 — Club content, logos and marketing

29.1 The club grants Pulse a worldwide, royalty-free, non-exclusive licence to host, copy, display, transmit, format, adapt and use club content as reasonably necessary to operate, promote and support Pulse, display the club in the player app, process bookings, provide support, and comply with law.

29.2 The club confirms that it has all rights and permissions needed to provide club content and that club content is accurate, lawful and not misleading.

29.3 Pulse may use the club’s name, logo and trade marks to identify the club as a Pulse customer or participating venue, including on the Pulse website, in app listings, sales materials and customer lists.

29.4 Pulse will obtain the club’s prior approval before publishing a detailed case study, press release or paid advertisement that materially features the club, unless the parties agree otherwise.

29.5 The club may opt out of non-operational marketing use of its logo by contacting Pulse at hello@pulse-sport.io. Operational use inside Pulse may continue where required to provide the services.

30 — Player data and club customer records

30.1 Pulse supports global player accounts and club-specific customer records.

30.2 Some player profile information is controlled by the player. Some club-specific information is controlled by the relevant club.

30.3 The club must respect the distinction shown in Pulse and must not attempt to overwrite, manipulate, duplicate or misuse player identity information except as permitted by Pulse.

30.4 The club may create or import local customer records only where it has a lawful basis and any required notices or consents.

30.5 If a player deletes their Pulse app account, some historical club records may remain available to the club where legally permitted or required. The club remains responsible for its own legal obligations relating to those records.

31 — Data protection

31.1 Each party must comply with applicable data protection laws.

31.2 Pulse may act in different data protection roles depending on the processing context, including controller for Pulse account administration, player accounts, app usage, platform security, analytics, support, billing, marketing preferences, fraud prevention, compliance and platform integrity; processor for certain club-managed customer, booking, activity or operational data processed on the club’s documented instructions; and independent controller or separate controller for payment, fraud, legal, tax, compliance, safety, dispute and platform integrity purposes.

31.3 The club must provide all privacy notices, consents and lawful bases required for club-controlled processing, including local customer imports, staff records, marketing, notes, category assignments, wallet records and manual customer creation.

31.4 The club must not upload special category data, children’s data, health data, safeguarding notes or sensitive information into Pulse unless Pulse expressly supports that use and the club has a lawful basis and appropriate safeguards.

31.5 More information about how Pulse handles personal data is set out in our Privacy Policy.

32 — Authorised Pulse access for support and operations

32.1 Authorised Pulse personnel may access account, booking, payment, customer, operational, diagnostic, audit and platform data where reasonably necessary to provide support; troubleshoot, debug, test, maintain and improve Pulse; investigate security incidents, fraud, abuse, misuse or payment issues; administer billing, fees, payouts, refunds, disputes and chargebacks; enforce these Terms; comply with law, regulatory obligations, court orders, payment-provider requirements or tax obligations; protect players, clubs, Pulse, payment providers and the platform; or operate internal controls, audit trails and platform administration.

32.2 Such access should be limited to authorised personnel with a legitimate need and subject to appropriate technical, organisational and audit controls where applicable.

32.3 Pulse will not use this access to manage the club’s day-to-day business except as instructed by the club, required by law, necessary for platform operation, or permitted by these Terms.

Part C — Terms applying to everyone

33 — Intellectual property

33.1 Pulse and its licensors own the platform, apps, software, designs, UI, branding, code, databases, content, documentation, algorithms and related intellectual property.

33.2 You receive only a limited right to use Pulse in accordance with these Terms.

33.3 You must not copy, modify, reverse engineer, scrape, reproduce, sell, exploit, interfere with or misuse Pulse.

33.4 If you provide feedback or suggestions, Pulse may use them without compensation.

34 — Service availability and changes

34.1 Pulse will use reasonable skill and care to provide the platform.

34.2 Pulse does not guarantee that the platform will always be available, uninterrupted, error-free, secure, up to date, compatible with every device, or free from delays.

34.3 Pulse may update, change, remove, suspend or discontinue features, including beta, experimental, free or third-party-dependent features.

34.4 Pulse may suspend access for maintenance, security, legal compliance, updates, platform integrity or operational reasons.

34.5 Pulse is not responsible for failures caused by payment providers, app stores, internet providers, device settings, mapping providers, notification services, chat providers, hosting providers, third-party integrations, force majeure events, club configuration errors or matters outside Pulse’s reasonable control.

35 — Acceptable use of Pulse

35.1 You must use Pulse lawfully, respectfully and in good faith.

35.2 You must not use Pulse to harass, discriminate, defraud, mislead, spam, scrape, reverse engineer, overload, disrupt, exploit, threaten or harm any person or system.

35.3 You must not misuse bookings, payments, refunds, chargebacks, wallets, ratings, results, waitlists, chat, invitations, notifications or account features.

35.4 Pulse may remove content, restrict features, suspend accounts, block messages, disable integrations or take other action where reasonably necessary to protect players, clubs, Pulse, payment integrity or platform integrity.

36 — Suspension and termination

36.1 Pulse may suspend, restrict or terminate access if these Terms are breached, Pulse is misused, payment obligations are not met, refunds, chargebacks, wallets, split-pay, invitations, ratings or chat are abused, Pulse suspects fraud, abuse, unsafe conduct, illegal activity or security risk, or suspension is required by law, regulator, court, payment provider, club safety requirement or platform integrity concern.

36.2 If access is suspended or terminated, access to bookings, messages, wallets, history, saved payment methods, manager tools and other features may be lost or restricted.

36.3 Some records may be retained where legally required or permitted.

36.4 Termination does not remove payment obligations, refund rights, dispute rights or legal obligations that arose before termination.

37 — Liability for players

37.1 If you are a consumer, Pulse is responsible for losses you suffer that are a foreseeable result of Pulse breaching these Terms or failing to use reasonable care and skill.

37.2 Pulse is not responsible for losses that were not foreseeable, business losses, failures by clubs to provide club services, venue safety, coaching, facilities, staff conduct or local operations except where Pulse is legally responsible, payment provider or third-party failures outside Pulse’s reasonable control, your failure to check booking details, cancellation policies, payment obligations or app status, or your breach of these Terms or club rules.

37.3 Nothing in these Terms affects your mandatory consumer rights.

38 — Liability for clubs

38.1 If you are a club or business user, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, payment obligations, or liability that cannot legally be excluded or limited.

38.2 Subject to clause 38.1, Pulse is not liable to a club for indirect, consequential, special or punitive loss, loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, loss of anticipated savings, loss of data, or business interruption.

38.3 Subject to clauses 38.1 and 38.2, Pulse’s total aggregate liability to a club arising out of or in connection with these Terms will not exceed the greater of the total fees paid or payable by the club to Pulse in the 12 months before the event giving rise to liability, and £1,000.

38.4 Pulse is not liable for club services, venue safety, club staff, club content, club configuration errors, player no-shows, player behaviour, payment-provider failures, app store issues, internet outages, third-party integrations, force majeure events or matters outside Pulse’s reasonable control.

39 — Club indemnity

39.1 If you are a club, you will indemnify Pulse against losses, claims, damages, liabilities, penalties, costs and expenses arising from club services, club content, club breach of these Terms, club breach of applicable law, personal injury, property damage or safety incidents at or relating to the club venue or club activities except to the extent caused by Pulse’s negligence, club tax, invoice, consumer, employment, licensing or regulatory failures, misuse of player data by the club, or chargebacks, refunds, disputes or claims caused by the club’s acts, omissions, configuration or service delivery failures.

40 — Privacy and cookies

40.1 Pulse handles personal data according to its Privacy Policy.

40.2 Pulse uses cookies and similar technologies on its website as explained in its Cookie Policy.

40.3 Clubs may also process personal data as separate controllers for their own customer records, venue operations, legal obligations, marketing, safety, payments and service delivery.

40.4 Players should read the relevant club’s privacy information where provided.

40.5 Pulse may access account, booking, payment, support, diagnostic and operational information where reasonably necessary for support, security, billing, fraud prevention, compliance, troubleshooting, enforcement or platform operation.

41 — Third-party services and app stores

41.1 Your use of Pulse may also be subject to Apple App Store, Google Play or other app store terms.

41.2 Pulse may rely on third-party services, including payment providers, identity providers, maps, chat providers, notification providers, analytics providers, hosting providers and customer support tools.

41.3 Pulse is not responsible for third-party outages, changes, errors, authentication failures or terms outside Pulse’s reasonable control.

42 — Changes to these Terms

42.1 Pulse may update these Terms from time to time.

42.2 Pulse will give reasonable notice of material changes where required by law.

42.3 Continued use of Pulse after updated Terms take effect constitutes acceptance where legally valid.

42.4 If you do not agree to updated Terms, you should stop using Pulse. Players may delete their account. Clubs may terminate in accordance with any applicable order form or commercial agreement.

43 — Notices and contact

43.1 Pulse may send notices by email, app notification, platform message, account notice, website notice or other reasonable method.

43.2 Notices to Pulse should be sent to hello@pulse-sport.io unless Pulse provides a different notice address.

43.3 Clubs must keep their contact details up to date.

44 — Complaints and support

44.1 For app, account, payment or platform issues, contact Pulse at hello@pulse-sport.io.

44.2 For venue, court, safety, coaching, staff, facility, local rule or club service issues, players should normally contact the relevant club first.

44.3 Pulse may help facilitate support, but this does not make Pulse responsible for the underlying club services unless required by law or expressly stated.

45 — Governing law and disputes

45.1 Subject to mandatory local law, these Terms are governed by the laws of England and Wales.

45.2 Subject to mandatory local law, disputes may be brought in the courts of England and Wales.

45.3 If you are a consumer resident in another country, you may also have the right to bring claims in your local courts and rely on mandatory local consumer protection laws.

45.4 Before bringing a formal claim, please contact us so we can try to resolve the issue.

46 — Final notes

46.1 These Terms form the agreement between you and Pulse for use of the platform.

46.2 Additional terms may apply to specific clubs, countries, payment methods, app stores, promotions, activities, memberships, wallets or services.

46.3 If any part of these Terms is found invalid or unenforceable, the rest will continue to apply.

46.4 Failure by Pulse to enforce a right immediately does not mean Pulse gives up that right.

46.5 You may not transfer your rights or obligations under these Terms without Pulse’s consent. Pulse may transfer its rights and obligations where reasonably necessary as part of a business transfer, restructuring, merger, acquisition, financing, sale of assets, legal compliance or operational change, provided this does not unlawfully reduce your rights.